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Privacy Policy

Last updated: June 18, 2026

1. Introduction

Welcome to Upgear24. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, particularly concerning our integration with the WhatsApp Business API.

2. Information We Collect

We collect information to provide better services to all our users. This includes:

  • Account Information: When you register for Upgear24, we collect information such as your name, email address, business name, and address.
  • Product & Inventory Data: We store information you enter about your products (names, prices, categories, stock levels) and transaction history (sales, invoices, returns) to manage your shop operations.
  • Messaging Data: To deliver invoices and receipts, we process recipient phone numbers and message content to be transmitted via the WhatsApp Business API.

3. How We Use Your Information

We use the collected information for the following purposes:

  • To provide, operate, and maintain our POS and invoicing service.
  • To facilitate automated and template-based messaging (like invoices, receipts, and payment confirmations) to your customers via WhatsApp.
  • To comply with legal obligations and enforce our terms of service.

4. WhatsApp Business API Usage

Upgear24 integrates with the official Meta WhatsApp Cloud API to send transactional messages (invoices, receipts, order confirmations). We do not use customer contact numbers for marketing purposes. You, as the merchant, represent that you have obtained the necessary consent from your customers to receive transactional updates on their WhatsApp number before triggering messages.

5. Data Sharing and Third-Party Services

We do not sell, trade, or rent your personal information to third parties. We share data only with trusted service providers necessary to run the application:

  • Meta Platforms, Inc.: Data is sent to Meta to transmit messages through the WhatsApp Business API.
  • Firebase/Google Cloud: We use Firebase for secure user authentication, database hosting (Firestore), and secure data storage.

6. Data Security

We implement industry-standard administrative, technical, and physical security measures to protect your data. However, please note that no method of transmission over the Internet or method of electronic storage is 100% secure.

7. Your Rights

Depending on your location, you may have rights to access, correct, delete, or limit the use of your personal data. Please contact us if you need to manage your account or request data deletion.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at:

Phone: +91 80809 17565